Community Guidelines
Community Guidelines
Creating a safe, respectful space for everyone in the Evolou community
Our Community Values
Evolou is committed to creating a supportive, informative community where patients can make informed decisions about aesthetic treatments and clinics can showcase their expertise.
Safety First
Prioritise health and safety in all interactions
Respect
Treat everyone with courtesy and professionalism
Review Guidelines
Writing Reviews
- ✓Share your genuine experience with specific details
- ✓Focus on facts: treatment received, results, service quality
- ✓Be respectful and constructive in feedback
- ✓Update your review if your experience changes
What to Avoid
- ✗Personal attacks or offensive language
- ✗False or misleading information
- ✗Revealing other patients' personal information
- ✗Promotional content or spam
For Clinics
Professional Standards
- • Maintain accurate, up-to-date clinic information
- • Use only genuine before/after photos with patient consent
- • Respond professionally to all reviews, positive or negative
- • Comply with TGA advertising guidelines
- • Never offer incentives for positive reviews
Prohibited Practices
- • Making unsubstantiated medical claims
- • Using misleading pricing or bait-and-switch tactics
- • Creating fake reviews or testimonials
- • Disparaging competitors
- • Violating patient confidentiality
Reporting Violations
If you encounter content that violates these guidelines, please report it immediately:
- • Use the "Report" button on reviews or clinic profiles
- • Email: safety@evolou.com
- • Call: 1300 EVOLOU (1300 386 568)
We review all reports within 24 hours and take appropriate action to maintain community safety.
Enforcement
Violations of these guidelines may result in:
- • Content removal
- • Account warnings or restrictions
- • Temporary or permanent account suspension
- • Removal from the platform
- • Legal action where appropriate
We reserve the right to update these guidelines as needed to ensure a safe, positive experience for all users.