Q. How long will it take for my items to arrive?

A. It will usually take 7-14 business days for all orders to arrive. Shipping times may vary from product-to-product, based on demand and the shipping address.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US as well as in China. If you order more than one item, please expect your items to be shipped separately as different factories specialize in different areas of manufacturing.

Q. How long will it take to receive a tracking number?

A. Generally, it will take usually between 2-4 business days, although this can be as quick as the next business day. 

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide. All orders are processed and submitted online via Evolou's checkout. An order number will be issued with all orders. 

Q. Is shipping really FREE?

A. Absolutely! All orders are shipped Free Worldwide on all items. No matter where you are in the world, your item(s) will be sent to you free of charge. Right to your doorstep. 

Q. Where is you company located?

A. We have supply warehouses in: USA; High-Quality vendor contacts in: China which we also ship selected items from. 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. This will be sent you via either Messenger or email. You will also be update through the entire process. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to us by filling the form in our contact page or by simply emailing our support team at support@evolou.com 

Q. How can I pay for my order?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal. We also accept payments via both Zippay and AfterPay. 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. We not only use Shopify and Stripe payments, we also have fully secure SSL Secure Trustlock and Privacy Secure system also by Trustlock. Your payment information personal details are 100% safe and secure while shopping with us. 

Q. Will I have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located. Customs duties and fees are typically for items over an amount between $200 and $500. Please contact us if you believe your order will exceed this amount at support@evolou.com

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.Your information both payment and personal is 100% safe and secure via Trustlock's security system. We never share any of our customers information with any unsecured third parties. 
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